BridgeInteract, a healthcare technology company that consolidates patient portal, intake, payments, scheduling, clinical and social-needs screening, and communication within the electronic health record (EHR), has completed a SOC 2 Type 2 examination. The independent examination, conducted by a licensed CPA firm, assessed the effectiveness of BridgeInteract's security controls over a recent reporting period, rather than at a single point in time.
The SOC 2 framework, developed by the American Institute of CPAs, evaluates service organizations against trust services criteria including security, availability, processing integrity, confidentiality, and privacy. BridgeInteract's report addresses the criteria most relevant to its platform. The Type 2 designation is significant because it tests whether controls operated effectively across an entire period, offering a more robust assurance than a Type 1 report, which only reviews controls at a specific date.
For healthcare organizations, this distinction is critical. A Type 2 report provides evidence of a vendor's consistent security posture, not just a momentary snapshot. John Deutsch, CEO of BridgeInteract, emphasized the importance of this validation: "Our customers entrust us with sensitive information and we take this very seriously. We built BridgeInteract to protect that information at every step. A Type 2 examination means an independent firm watched our controls work over months, not on one convenient day. That is the standard our customers deserve, and it is the standard we hold ourselves to."
The examination underscores BridgeInteract's approach to security across its platform. By replacing fragmented systems with a unified patient intake and payments platform built on discrete EHR integration, patient information flows into structured chart fields rather than sitting in disconnected PDFs or flat files. This consolidation reduces the number of systems handling patient data, thereby reducing potential points of exposure.
This security standard is increasingly important as BridgeInteract's footprint expands. The platform now spans patient portal and mobile access, intake, appointment scheduling, insurance eligibility and payment processing, clinical and social-needs screening, and secure two-way messaging—all connected directly to the EHR. The integration of such a comprehensive patient journey into one platform necessitates rigorous security validation, making the independent, multi-month examination essential.
BridgeInteract also maintains compliance with the ONC Certification Criteria for Health IT and HIPAA, and meets Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) for its Canadian clients. The full SOC 2 report is available to prospective clients under a non-disclosure agreement.
Security at BridgeInteract is not a one-time achievement. Every new capability, from payments to screening to messaging, is built and tested against the same standards validated in this examination. The company also engages independent security firms throughout the year for additional third-party testing and auditing, ensuring ongoing vigilance.
