Dayos Pte. Ltd., a Singapore-based AI company, today announced the general availability of Athena, the latest release of its Hero platform, which serves as a direct replacement for traditional Application Managed Services (AMS) contracts for Oracle and Workday support. The platform is available immediately via Starter and Pro plans, addressing long-standing structural issues in the AMS model, including deployment time, quality of work, and support drag.
Hero is an agentic platform that operates inside a customer's existing Oracle or Workday tenant, performing end-to-end report development, application configuration, and token management. Unlike traditional AMS providers that bill per ticket or per hour, Hero closes tickets at no marginal cost on top of the platform fee, allowing customers to maintain their existing systems, controls, and access models. The Athena release targets four key problems: time to deploy, quality of work, long-term support drag, and proof of effectiveness.
Traditional AMS engagements can take months to scope and onboard, but Athena Starter deploys in two weeks from contract execution to production agents running inside the customer's tenant. Hero's agents reason through tickets within the actual tenant, exploring, planning, and validating before posting, which results in report development tickets completing 70% faster. The platform reduces Oracle ticket backlogs by 50% in the first 30 days for Starter customers and achieves a sustained 60% reduction in the active ticket queue by the end of year one for Pro customers, with SLAs running 50% faster across engagements.
Dayos internally used Hero to retire its own ServiceNow ITSM environment in 45 days, with 60% of Tier 1 tickets now resolved autonomously. This deployment is documented as a reference case in Section 2.1 of the IMDA Model AI Governance Framework for Agentic AI, published by Singapore's Infocomm Media Development Authority at ATxSG in May 2026, alongside case studies from AWS, DBS, Google, Workday, OCBC, Tencent, PwC, and GovTech.
Brad McElhannon, Founder and CEO of Dayos, stated, "AMS providers bill per ticket or per hour. Hero closes tickets at no marginal cost on top of the platform fee. Every ticket Hero closes is one your AMS provider doesn't bill for." Athena Starter is priced at USD 60,000 per year, delivering 50% Oracle ticket backlog reduction in 30 days, 70% faster report development, and 50% faster SLAs. Athena Pro, at USD 150,000 per year, adds custom agent development and a contractually committed 60% sustained reduction in the active ticket queue by the end of year one. Plan details are available at dayos.com/plans.
The Athena release supports Oracle and Workday, with SAP availability targeted for January 2027. Hero is built on Google's Agent Development Kit (ADK) with Gemini as the lead reasoning model and operates under ISO 42001-aligned governance with SOC 2 Type II controls. The platform is now generally available with active enterprise deployments across the Asia-Pacific region.
