First Orion, a provider of branded communication solutions, and Glia, a platform for intelligent banking interactions, announced a technology partnership to deliver an identity-first approach to securing outbound customer communications. The integration combines First Orion's Call Authentication and spoof protection capabilities with Glia's Banking AI platform to help financial institutions protect brand identity, reduce fraud, and improve customer engagement across voice and digital channels.
Unlike standalone authentication tools, the integration embeds identity verification directly into live customer interactions, helping reduce friction while strengthening trust at the point of engagement. This approach ensures that customers can trust that calls from their bank are legitimate, reducing the risk of spoofing and fraud. For financial institutions, this partnership offers a way to enhance security without compromising the customer experience.
Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry, with a zero-hallucination and prompt injection guarantee. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture unifies voice, digital and AI into a single foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, Glia helps institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits.
First Orion is a market leader in branded communication solutions, offering a comprehensive suite of branded communications solutions to improve customer engagement, enhance security and transparency, and provide actionable insights. First Orion empowers businesses with advanced analytics to optimize call programs, real-time fraud detection, and other innovative solutions that enable enterprises to provide trust and transparency at scale. First Orion is a valued partner to Fortune 500 companies and is integrated into the largest U.S. mobile carriers.
For more information, visit firstorion.com and glia.com.
