IVOREE, an omnichannel engagement platform serving gaming and hospitality operators, has announced a mobile platform partnership with the Kiowa Casino Operations Authority (KCOA), extending its AI-driven patron engagement technology to all three Kiowa Casinos in Oklahoma. The agreement, which is already live, covers Kiowa Casino & Hotel in Devol, Kiowa Casino Carnegie in Carnegie, and Elk Creek Kiowa Casino in Hobart. For the tribal gaming enterprise, the collaboration represents a significant step toward unifying the guest experience across multiple properties while modernizing its technology stack.
The partnership's core is a single platform that connects patrons to a branded mobile experience, carrying the guest journey from the gaming floor through all property amenities. Through the platform, patrons gain mobile-first access to real-time account information, tailored offers, campaigns, promotions, and play mechanics driven by IVOREE's technology. The platform's intelligent player-data layer enables each property to personalize the guest experience at the individual patron level, while providing Kiowa Casinos a unified view of engagement activity across all three locations. This level of personalization and centralized data visibility is increasingly critical for operators seeking to compete in a crowded regional market.
What makes this announcement particularly notable is the emphasis on systems integration. Kiowa Casinos' existing landscape includes AS/400-powered systems alongside cloud-based solutions, and IVOREE was selected in part for its ability to connect these disparate systems securely. "While we were very mindful of our forward-looking vision on innovation and AI, it was very important to us that we had a partner that demonstrated strength with technology integrations especially with our existing systems landscape," said Bob Dimmick, CEO of Kiowa Casinos. The successful integration of legacy AS/400 systems with modern cloud platforms is a challenge that many gaming operators face, and IVOREE's proven experience with large operators across the US, Canada, Latin America, and Africa was a decisive factor.
Callie Singh, who has led marketing for Kiowa Casinos since 2010, noted that the decision followed in-person visits and discussions with other operators already using IVOREE's platform, as well as detailed due diligence on all aspects of the technology. "It was evident to us that their solutions were tried and tested in the field," she said. The partnership also reflects IVOREE's strategic focus on sovereign nation operators. "Kiowa Casinos is the kind of partner IVOREE was built for: a Sovereign Nation operator with the same conviction we have - AI-driven engagement," said Benjamin Keller, Head of Business Development at IVOREE.
The mobile solution is now live across all three properties, making IVOREE's engagement platform accessible to patrons directly from their mobile devices. For the gaming industry, the deal underscores how AI and mobile-first engagement are reshaping player acquisition, loyalty, and operations. Operators that can successfully integrate legacy systems with modern, AI-powered platforms will be better positioned to deliver the seamless, personalized experiences that today's patrons expect. More information about IVOREE's platform is available at ivoree.ai, and the company's capabilities are further illustrated in its platform overview.
