Liveops, a provider of flexible customer experience outsourcing solutions, has announced a nationwide initiative to recruit thousands of remote customer support agents in preparation for the 2026 tax season. The initiative offers individuals across the United States the opportunity to earn income from home on their own schedules while supporting a leading tax software brand.
“At Liveops, we hold the belief that meaningful work should be available to everyone, regardless of their location or the challenges they may face in life,” said Molly Moore, Chief Operating Officer at Liveops. “By broadening our remote customer support roles, we are empowering individuals from diverse backgrounds—including single parents, military spouses, and caregivers—to have greater control over their work hours and earnings, enabling them to support their families while managing various life obligations.”
Liveops is committed to recruiting agents from underrepresented demographics, such as bilingual candidates, women (who currently make up approximately 77 percent of the Liveops agent community), caregivers, veterans, retirees, and individuals with disabilities. Since Liveops does not require proximity to a physical call center, individuals can provide services from their own locations, eliminating many geographic and socioeconomic barriers.
“Our flexible sourcing strategy benefits both individuals and our clients,” said Jim Watson, Chief Executive Officer of Liveops. “We can engage a diverse and motivated talent pool from across the nation. This includes individuals who may not have had access to these opportunities otherwise. Simultaneously, we offer our clients a scalable, resilient workforce that is prepared to meet real-world demands.”
Customer support professionals within the Liveops network have the autonomy to select their service time slots, allowing them to coordinate work around caregiving responsibilities, family commitments, educational pursuits, or a secondary income source. For clients, this model enables Liveops to align service coverage with actual demand during tax season without additional facility costs or long-term overhead.
By retaining income within local communities rather than centralizing work, the Liveops model bolsters local economies. Thousands of individuals will have the opportunity to earn supplemental income and gain valuable experience in customer support for a nationally recognized brand during one of the busiest customer service periods of the year.
Liveops has been facilitating tax season engagements for decades. The company’s on-demand model allows it to quickly source, certify, and deploy well-suited customer support agents, ensuring that callers receive prompt, empathetic, and brand-consistent service during peak times. This approach helps tax software clients minimize hold times, enhance customer satisfaction, and safeguard brand loyalty during the highest volume weeks of the year.
To learn more about Liveops’ tax software customer support opportunities, visit liveops.com.
