Liveops, a provider of flexible customer experience solutions, has announced its achievement of one Gold Stevie Award and three Silver Stevie Awards in the 2026 Stevie Awards for Sales and Customer Service. For the second consecutive year, the company received the Gold Stevie Award for Customer Service Training or Coaching Program of the Year, along with Silver Stevie Awards for Contact Center or Customer Service Outsourcing Provider of the Year, Award for Innovation in Customer Service, and Best Customer Satisfaction Strategy.
This consecutive Gold recognition underscores Liveops' commitment to learning and development, particularly its innovative Learning-as-a-Service (LaaS) model. The LaaS model enhances agent preparedness through efficient onboarding, certification, and coaching, enabling enterprise programs to launch swiftly while maintaining quality even as demand fluctuates. The Stevie Awards for Sales and Customer Service celebrate the accomplishments of professionals in contact centers, customer service, business development, and sales on a global scale, highlighting Liveops' results-oriented approach to service delivery.
Liveops' approach integrates highly skilled on-demand talent, precision scheduling, and effective AI to assist enterprises in scaling operations without compromising quality, compliance, or customer trust. According to Molly Moore, Chief Operating Officer of Liveops, the recognition signifies the company's dedication to providing high-quality, flexible customer experience solutions. “Our trusted agent certification programs set a high standard for quality, while our ongoing investment in AI and LiveNexus—our AI and human orchestration platform—empowers us to assist enterprises in modernizing their customer experience operations with assurance,” Moore stated.
Recently, Liveops launched LiveNexus by Liveops, an AI and human orchestration platform designed to help enterprises assess AI and automation use cases within a controlled environment, apply governance and measurement, and scale proven solutions into production. Jim Watson, Chief Executive Officer of Liveops, remarked, “Our recognition across multiple Stevie categories reinforces that innovation at Liveops is centered on execution rather than hype. LiveNexus embodies this philosophy—enabling clients to modernize responsibly while upholding quality, compliance, and trust.”
These accolades highlight Liveops' ability to combine cutting-edge technology with trusted, remote, and empathetic human expertise to provide agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, Liveops offers global reach with unmatched adaptability, assisting brands in meeting customer demands anytime, anywhere. The company serves Fortune 500 and enterprise clients, delivering personalized experiences that build trust and create lasting impact.
