Superpanel, the intake infrastructure designed for high-volume operations in regulated environments, has announced the launch of Voco, a native voice execution layer for complex legal intake. The new offering addresses what the company identifies as the largest hidden loss center in plaintiff law firms: intake. According to Superpanel, firms often miss opportunities when potential clients call, leading to significant revenue loss. Voco aims to capture those calls by providing an automated voice system that can handle the complexities of legal intake, including case qualification and document collection.
Since its founding in 2024, Superpanel has processed nearly 250,000 intake workflows across lemon law, personal injury, employment law, and mass tort. In the past year, organizations using the platform have signed more than 15,000 cases, collected over 60,000 supporting documents, and handled up to five times more inbound inquiries per intake staff member. Conversion rates have increased by up to 300 percent within six months of full deployment, all without adding headcount. The company emphasizes that callers are always given the option to speak with a staff member, yet fewer than 4 percent choose to do so, indicating high satisfaction with the automated system.
Superpanel's approach to intake infrastructure is designed to own the process end to end, from first contact through case qualification and handoff, with accountability for outcomes and human oversight where judgment is required. By automating the intake process, firms can avoid the missed opportunities and inconsistency that can cost high-volume practices millions of dollars in lost cases each year. The launch of Voco extends this capability to voice interactions, which have traditionally been a weak point for many firms.
For more information, visit www.superpanel.io.
