WebCE has been awarded a Gold Stevie Award in the Contact Center of the Year category at the 20th Annual Stevie Awards for Sales & Customer Service, marking the company's first Gold win and fifth overall Stevie Award for this category. The company previously earned Silver in 2025 and 2024, and Bronze in 2023 and 2022.
The Stevie Awards for Sales & Customer Service are among the world's top honors for customer service, contact center, business development, and sales professionals. According to the Stevie judges, "The WebCE Support Services team delivers exceptional people-first service at national scale, combining speed and trust to create consistently outstanding customer experiences."
In an industry increasingly leaning toward AI integration and outsourcing, WebCE's approach stands out. The company invests in a rigorous training regimen for each representative, enabling live, personalized support for 1.5 million customers navigating complex compliance requirements. This model allows a single representative to handle inquiries across 22 licenses and certifications without call transfers, scripts, or rigid time limits.
"Our support team is the heartbeat of WebCE, proving that, in an increasingly automated world, the ultimate competitive advantage is genuine human connection," said Director of Support Services Jordan Smith. "I am incredibly proud to see their dedication recognized."
The judges also praised WebCE's operational efficiency. From 2023 to 2025, the company reduced its average time to answer incoming calls by 14 seconds to just 29 seconds. This improvement lowered the call abandonment rate to 1.5%, significantly outperforming the 5% industry standard. Customer satisfaction also soared, with a 95% Customer Satisfaction Score (CSAT), far exceeding the industry average of 74% as measured by the American Customer Satisfaction Index (ACSI).
"Excellent job by WebCE Support Services in delivering personalized, knowledgeable, and timely customer care, achieving outstanding satisfaction, recommendation, and response metrics," the judges noted. "WebCE is clearly a leading contact center."
More than 2,100 nominations from organizations of all sizes across 41 nations and territories were evaluated in this year's competition. Winners were determined by the average scores of 150 professionals on eight specialized judging committees. The winners were announced on January 29, 2026, and will be celebrated at a gala event at the Marriott Marquis Hotel in New York City on March 5.
Details about the Stevie Awards for Sales & Customer Service and the complete list of winners are available at https://sales.stevieawards.com/.
